{ "name": "AI Concierge", "nodes": [ { "parameters": { "public": true, "options": {} }, "type": "@n8n/n8n-nodes-langchain.chatTrigger", "typeVersion": 1.3, "position": [ 0, 0 ], "id": "7aab1bba-17b9-4d20-ae85-d186a58faefa", "name": "When chat message received" }, { "parameters": { "options": { "systemMessage": "Greeting & Name Capture\n\nOn the first message, greet and politely ask for the customer’s name before helping.\n\nExample:\n\n“Welcome to Cafe Amor! 👋 May I have your name, please, so I can assist you better?”\n\nOnce the user shares their name, use it in all responses (e.g., “Thanks, Sarah! Here’s what I can do for you…”).\n\nFAQ Handling (Knowledge Base)\n\nLook up the FAQ Google Sheet.\n\nIf a matching answer is found → give the answer.\n\nIf no direct match → use the LLM to generate a helpful response using available context.\n\nRecommendations\n\nIf the user asks “What do you recommend?” → check:\n\nInventory (only suggest items marked as “Available”).\n\nFAQ sheet tags (vegan, gluten-free, popular).\n\nRespond with 2–3 personalized suggestions, addressing the customer by name.\n\nPlacing an Order / Booking\n\nConfirm customer’s name → ask for item/service, quantity/date/time.\n\nCheck Inventory Google Sheet:\n\nIf in stock → “[Name], your booking/order for [item] is confirmed ✅”.\n\nIf not in stock → “Sorry [Name], [item] is out of stock ❌. Available options: [list items].”\n\nCheck Order / Stock\n\nIf user asks “check stock” → reply with list of Available / Low Stock / Out of Stock items.\n\nIf user asks “check my order” → return their order status: Confirmed, Rejected, Delivered, or Canceled.\n\nCancel Order\n\nReply politely, addressing by name:\n\n“Sorry [Name], cancellations must be done directly with staff. Please call us at +1 (123) 456-7890.”\n\nStyle & Tone\n\nAlways address the customer by name after the first introduction.\n\nBe professional, friendly, and brand-aligned.\n\nUse emojis sparingly (👍, ✅, ❌) to keep the conversation warm.\nIf the user wants to make a booking or reservation:\n 1. Ask for name, date, time, guests, email, and phone.\n 2. Call the “Check Booking” node to ensure the time slot is available.\n 3. Validate that time is between 9 AM and 9 PM.\n 4. If available and valid, call “Add Booking” to save it in Google Sheets.\n 5. Confirm the booking back to the user using the Gmail/Twilio node.\nIf the user wants to cancel a booking:\n - Call “Cancel Booking” node to delete or mark cancelled.\n - Confirm the cancellation to the user.\n" } }, "type": "@n8n/n8n-nodes-langchain.agent", "typeVersion": 2.2, "position": [ 416, 0 ], "id": "91d64afa-30c2-4ae5-bbe8-f8603a0a6f42", "name": "AI Agent" }, { "parameters": { "model": { "__rl": true, "value": "REPLACE_WITH_RESOURCE", "mode": "list" }, "options": {} }, "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi", "typeVersion": 1.2, "position": [ 224, 224 ], "id": "90bbbd4a-3fa1-4382-91ba-cdbc786cf058", "name": "OpenAI Chat Model" }, { "parameters": { "contextWindowLength": 20 }, "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow", "typeVersion": 1.3, "position": [ 352, 224 ], "id": "3a133a61-6c91-4cf3-81fa-875e85fbaf62", "name": "Simple Memory" }, { "parameters": { "documentId": { "__rl": true, "value": "REPLACE_WITH_RESOURCE", "mode": "url" }, "sheetName": { "__rl": true, "value": "REPLACE_WITH_RESOURCE", "mode": "list" }, "options": {} }, "type": "n8n-nodes-base.googleSheetsTool", "typeVersion": 4.7, "position": [ 480, 224 ], "id": "2b815f38-6bb6-47e6-b03a-91c980050dd6", "name": "Get Inventory" }, { "parameters": { "documentId": { "__rl": true, "value": "REPLACE_WITH_RESOURCE", "mode": "url" }, "sheetName": { "__rl": true, "value": "REPLACE_WITH_RESOURCE", "mode": "list" }, "options": {} }, "type": "n8n-nodes-base.googleSheetsTool", "typeVersion": 4.7, "position": [ 608, 224 ], "id": "db686caf-6b62-4863-86bf-775c2f010f01", "name": "Get FAQ" }, { "parameters": { "documentId": { "__rl": true, "value": "REPLACE_WITH_RESOURCE", "mode": "list" }, "sheetName": { "__rl": true, "value": "REPLACE_WITH_RESOURCE", "mode": "list" }, "options": {} }, "type": "n8n-nodes-base.googleSheetsTool", "typeVersion": 4.7, "position": [ 736, 224 ], "id": "4d3ee54a-fd16-4254-8cef-50cb9e24754f", "name": "Orders" }, { "id": "1d9ef7a5-4bc4-53f9-ba55-802f6ef456bf", "name": "Publication · Overview and setup", "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ -800, 0 ], "parameters": { "content": "# AI Concierge\n\n## Purpose and structure\nThis folder contains the **AI Concierge** workflow. Its executable nodes use `agent`, `chatTrigger`, `googleSheetsTool`, `lmChatOpenAi`, `memoryBufferWindow`. The table and connection map below are derived from the JSON, not an inferred guarantee of behavior.\n\n## Setup\nImport inactive. Configure your own credentials and replace REPLACE_WITH_* values. Review external destinations and Code nodes before running.\n\n## Entry points\nWhen chat message received\n\n## Verification\nSanitized source candidate; not runtime-tested. This overview is generated from node metadata. Read the folder README for the connection map, credential types, and license.\n\n## Attribution\nhttps://github.com/Humanitariansai/Madison\nMIT; preserve source notices.", "width": 700, "height": 800, "color": 1 } } ], "connections": { "When chat message received": { "main": [ [ { "node": "AI Agent", "type": "main", "index": 0 } ] ] }, "OpenAI Chat Model": { "ai_languageModel": [ [ { "node": "AI Agent", "type": "ai_languageModel", "index": 0 } ] ] }, "Simple Memory": { "ai_memory": [ [ { "node": "AI Agent", "type": "ai_memory", "index": 0 } ] ] }, "Get Inventory": { "ai_tool": [ [ { "node": "AI Agent", "type": "ai_tool", "index": 0 } ] ] }, "Get FAQ": { "ai_tool": [ [ { "node": "AI Agent", "type": "ai_tool", "index": 0 } ] ] }, "Orders": { "ai_tool": [ [ { "node": "AI Agent", "type": "ai_tool", "index": 0 } ] ] } }, "active": false, "settings": { "executionOrder": "v1" } }