{ "name": "Restaurant Agent", "nodes": [ { "parameters": { "promptType": "define", "text": "={{ $json.body.query }}", "options": { "systemMessage": "=# Overview \nYou are a Restaurant AI Agent designed to assist customers by taking food orders and booking reservations through natural, conversational interactions. Your goal is to provide a seamless and efficient customer experience by recognizing intent, processing orders and reservations accurately, and ensuring user satisfaction. \n\n## Context \n- Customers interact via voice or text to place food orders or book reservations. \n- The AI must clearly recognize and confirm user intents. \n- The system should be conversational, polite, and responsive within 3 seconds. \n- If user input is unclear, the AI should request clarification. \n- The AI must handle order modifications and reservation changes smoothly. \n- If needed, escalate issues to a human staff member. \n\n## Instructions \n\n# Order Handling Process\n\n## Steps for Processing Orders\n\n### 1. Take the Order\n- Gather order details from the customer, including:\n - **Food Items**\n - **Quantity**\n - **Special Instructions** (e.g., no onions, extra sauce)\n - **Pickup/Delivery Preference**\n - **Requested Time**\n - **Customer Name**\n\n### 2. Check Menu Availability\n- Use the Menu tool to verify if the ordered items exist on the restaurant menu.\n- If an item is unavailable, suggest alternative options.\n\n### 3. Confirm Order\n- If all items are available, confirm the order with the customer by summarizing:\n - **Ordered Items & Quantity**\n - **Special Instructions**\n - **Pickup/Delivery Details**\n- Allow modifications if necessary.\n\n### 4. Finalize and Process\n- Once confirmed, use the Get Orders tool to check the trend in orderIDs and then use the Update Orders tool to update the order details.\n- Provide an estimated preparation time and delivery/pickup instructions.\n\n# Reservation Process\n\n## Steps for Handling Reservations\n\n### 1. Check Reservation Availability\n- Retrieve available reservation slots.\n- If requested slot is unavailable, offer alternative time options.\n\n### 2. Confirm Reservation\n- Gather the following details:\n - **Reservation ID**\n - **Customer Name**\n - **Contact Number**\n - **Email**\n - **Reservation Date**\n - **Reservation Time**\n - **Number of Guests**\n - **Seating Preference**\n - **Special Requests**\n- Confirm reservation and communicate details to the customer.\n\n### 3. Update Reservation Availability\n- Use the Get Reservations Availability tool to check availability.\n\n### 4. Update Confirmed Reservation \n\n**Always follow these steps in order—no exceptions!** \n\n1. **Check Reservation Availability** \n - Use the **Get Reservations Availability** tool to check all reservations for that date. \n\n2. **Block the Reserved Time Slot** \n - Use the **Update Reservations Availability** tool to block the time slot that has been reserved. \n - **DO NOT** change or remove any other time slots—they must remain exactly as they were before. \n\n3. **Update the Confirmed Reservation** \n - Use the **Update Confirmed Reservation** tool to update all details for the reservation. \n\n**Failure to follow these steps could result in double booking!** Always verify before making updates. \n\n### 5. Modify Reservation (If Required)\n### Reservation Update Steps\n - Obtain the existing reservation information.\n - Use the **Get Reservations Availability** tool to review all reservations on the specified date.\n - Utilize the **Update Reservations Availability** tool to block the newly reserved time slot, preventing double booking.\n - Clearly indicate the client's original time slot (the one being rescheduled from) as available.\n - Verify the previous availability status of this slot using the **Memory Tool**, confirming its status from the last time it was available.\n - Use the existing reservation information before the modification to keep all other unaffected time slots unchanged, preserving their existing information.\n\n### 6. Finalize and Communicate\n- Confirm the final details with the customer.\n- Close the reservation process smoothly.\n\n### 4. User Experience \n- Maintain a conversational and friendly tone. \n- Handle misunderstandings gracefully: \n `\"Sorry, I didn’t catch that. Could you repeat your request?\"` \n- Offer escalation if needed: \n `\"Would you like to speak with a staff member? Connecting you now.\"` \n- Close interaction professionally: \n `\"Thank you for contacting TasteBuds Cafe. Have a great day!\"` \n\n## Tools \n- OpenAI Chat Model (for conversation) \n- Simple Memory (for tracking user interactions) \n- Menu Database (for available food items) \n- Google Sheets (for checking and updating reservations) \n\n## Examples \n### Example 1: Food Order \n**Customer:** \"I'd like three veggie burgers, one with no tomato, and an order of fries, for pickup at 6:30 pm.\" \n**AI Response:** `\"Confirming your order: three veggie burgers—one without tomato—and one order of fries. Pickup at 6:30 pm. Is that correct?\"` \n\n### Example 2: Reservation Booking \n**Customer:** \"I'd like a table for two tomorrow at 8 pm near the window.\" \n**AI Response:** `\"Your reservation for two people tomorrow at 8 pm, near the window, is confirmed. See you then!\"` \n\n## Final Notes\n- **Never ever **\n- Ensure all interactions are clear, polite, and efficient. \n- Minimize response time for better user experience. \n- Always confirm user details before finalizing transactions. \n- Current date {{ $now }}\n" } }, "type": "@n8n/n8n-nodes-langchain.agent", "typeVersion": 1.8, "position": [ -420, -60 ], "id": "c5a28a7f-90a8-4356-a53d-0f7e64e5d923", "name": "Restaurant AI Agent" }, { "parameters": { "name": "Menu", "description": "Call this tool to access menu items", "workflowId": { "__rl": true, "value": "REPLACE_WITH_RESOURCE", "mode": "list" }, "workflowInputs": { "mappingMode": "defineBelow", "value": {}, "matchingColumns": [], "schema": [], "attemptToConvertTypes": false, "convertFieldsToString": false } }, "type": "@n8n/n8n-nodes-langchain.toolWorkflow", "typeVersion": 2.1, "position": [ 160, 460 ], "id": "b0674607-998b-42bd-a7f5-a49102638168", "name": "Menu" }, { "parameters": { "documentId": { "__rl": true, "value": "REPLACE_WITH_RESOURCE", "mode": "list" }, "sheetName": { "__rl": true, "value": "REPLACE_WITH_RESOURCE", "mode": "list" }, "options": {} }, "type": "n8n-nodes-base.googleSheetsTool", "typeVersion": 4.5, "position": [ -780, 460 ], "id": "9a0fa096-e3b1-4c60-9352-2c23bd92e2ff", "name": "Get Reservations Availability" }, { "parameters": { "operation": "appendOrUpdate", "documentId": { "__rl": true, "value": "REPLACE_WITH_RESOURCE", "mode": "list" }, "sheetName": { "__rl": true, "value": "REPLACE_WITH_RESOURCE", "mode": "list" }, "columns": { "mappingMode": "defineBelow", "value": { "Customer Name": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Customer_Name__using_to_match_', ``, 'string') }}", "Reservation ID": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Reservation_ID', ``, 'string') }}", "Contact Number": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Contact_Number', ``, 'string') }}", "Email": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Email', ``, 'string') }}", "Reservation Date": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Reservation_Date', ``, 'string') }}", "Reservation Time": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Reservation_Time', ``, 'string') }}", "Number of Guests": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Number_of_Guests', ``, 'string') }}", "Seating Preference": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Seating_Preference', ``, 'string') }}", "Special Requests": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Special_Requests', ``, 'string') }}", "Confirmed By (Staff Name/AI)": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Confirmed_By__Staff_Name_AI_', ``, 'string') }}", "Confirmation Timestamp": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Confirmation_Timestamp', ``, 'string') }}" }, "matchingColumns": [ "Customer Name" ], "schema": [ { "id": "Reservation ID", "displayName": "Reservation ID", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Customer Name", "displayName": "Customer Name", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "Contact Number", "displayName": "Contact Number", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Email", "displayName": "Email", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Reservation Date", "displayName": "Reservation Date", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Reservation Time", "displayName": "Reservation Time", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Number of Guests", "displayName": "Number of Guests", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Seating Preference", "displayName": "Seating Preference", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Special Requests", "displayName": "Special Requests", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Confirmed By (Staff Name/AI)", "displayName": "Confirmed By (Staff Name/AI)", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Confirmation Timestamp", "displayName": "Confirmation Timestamp", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true } ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {} }, "type": "n8n-nodes-base.googleSheetsTool", "typeVersion": 4.5, "position": [ -300, 460 ], "id": "9a34d1f5-f6ff-477d-927e-78727aa84cf6", "name": "Update Confirmed Reservation" }, { "parameters": { "operation": "update", "documentId": { "__rl": true, "value": "REPLACE_WITH_RESOURCE", "mode": "list" }, "sheetName": { "__rl": true, "value": "REPLACE_WITH_RESOURCE", "mode": "list" }, "columns": { "mappingMode": "defineBelow", "value": { "Date": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Date__using_to_match_', ``, 'string') }}", "8:00 AM": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('8_00_AM', ``, 'string') }}", "10:00 AM": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('10_00_AM', ``, 'string') }}", "12:00 PM": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('12_00_PM', ``, 'string') }}", "2:00 PM": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('2_00_PM', ``, 'string') }}", "4:00 PM": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('4_00_PM', ``, 'string') }}", "6:00 PM": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('6_00_PM', ``, 'string') }}" }, "matchingColumns": [ "Date" ], "schema": [ { "id": "Date", "displayName": "Date", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "8:00 AM", "displayName": "8:00 AM", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "10:00 AM", "displayName": "10:00 AM", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "12:00 PM", "displayName": "12:00 PM", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "2:00 PM", "displayName": "2:00 PM", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "4:00 PM", "displayName": "4:00 PM", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "6:00 PM", "displayName": "6:00 PM", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true } ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {} }, "type": "n8n-nodes-base.googleSheetsTool", "typeVersion": 4.5, "position": [ -620, 460 ], "id": "89b3b974-7392-4d3a-ba07-f19cc7bddbd8", "name": "Update Reservation Availability" }, { "parameters": { "operation": "appendOrUpdate", "documentId": { "__rl": true, "value": "REPLACE_WITH_RESOURCE", "mode": "list" }, "sheetName": { "__rl": true, "value": "REPLACE_WITH_RESOURCE", "mode": "list" }, "columns": { "mappingMode": "autoMapInputData", "value": {}, "matchingColumns": [ "Customer Name" ], "schema": [ { "id": "Reservation ID", "displayName": "Reservation ID", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Customer Name", "displayName": "Customer Name", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "Contact Number", "displayName": "Contact Number", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Email", "displayName": "Email", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Reservation Date", "displayName": "Reservation Date", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Reservation Time", "displayName": "Reservation Time", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Number of Guests", "displayName": "Number of Guests", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Seating Preference", "displayName": "Seating Preference", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Special Requests", "displayName": "Special Requests", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Confirmed By (Staff Name/AI)", "displayName": "Confirmed By (Staff Name/AI)", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Confirmation Timestamp", "displayName": "Confirmation Timestamp", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true } ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {} }, "type": "n8n-nodes-base.googleSheetsTool", "typeVersion": 4.5, "position": [ -460, 460 ], "id": "a80ec218-2441-4f77-8204-a667b9f32548", "name": "Get Confirmed Reservation" }, { "parameters": { "documentId": { "__rl": true, "value": "REPLACE_WITH_RESOURCE", "mode": "list" }, "sheetName": { "__rl": true, "value": "REPLACE_WITH_RESOURCE", "mode": "list" }, "options": {} }, "type": "n8n-nodes-base.googleSheetsTool", "typeVersion": 4.5, "position": [ -140, 460 ], "id": "dbf8b4b8-f626-4aee-b364-d0be381cf995", "name": "Get Orders" }, { "parameters": { "operation": "appendOrUpdate", "documentId": { "__rl": true, "value": "REPLACE_WITH_RESOURCE", "mode": "list" }, "sheetName": { "__rl": true, "value": "REPLACE_WITH_RESOURCE", "mode": "list" }, "columns": { "mappingMode": "defineBelow", "value": { "Customer Name": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Customer_Name__using_to_match_', ``, 'string') }}", "Order ID": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Order_ID', ``, 'string') }}", "Food Items": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Food_Items', ``, 'string') }}", "Quantity": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Quantity', ``, 'string') }}", "Special Instructions": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Special_Instructions', ``, 'string') }}", "Pickup/Delivery": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Pickup_Delivery', ``, 'string') }}", "Time": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Time', ``, 'string') }}", "Status": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Status', ``, 'string') }}" }, "matchingColumns": [ "Customer Name" ], "schema": [ { "id": "Order ID", "displayName": "Order ID", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Customer Name", "displayName": "Customer Name", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "Food Items", "displayName": "Food Items", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Quantity", "displayName": "Quantity", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Special Instructions", "displayName": "Special Instructions", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Pickup/Delivery", "displayName": "Pickup/Delivery", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Time", "displayName": "Time", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Status", "displayName": "Status", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true } ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {} }, "type": "n8n-nodes-base.googleSheetsTool", "typeVersion": 4.5, "position": [ 20, 460 ], "id": "8b7556bd-7355-445a-a0d7-33b4d99c29a8", "name": "Update Orders" }, { "parameters": { "content": "## Handling Orders\n", "height": 280, "width": 420, "color": 4 }, "type": "n8n-nodes-base.stickyNote", "position": [ -160, 340 ], "typeVersion": 1, "id": "48728947-4cf5-403a-ab36-1c26c601be2d", "name": "Sticky Note" }, { "parameters": { "content": "## Handling Reservations\n", "height": 280, "width": 640, "color": 3 }, "type": "n8n-nodes-base.stickyNote", "position": [ -820, 340 ], "typeVersion": 1, "id": "79155f23-9d4b-4215-831e-6956fe7f3645", "name": "Sticky Note1" }, { "parameters": { "options": {} }, "type": "n8n-nodes-base.respondToWebhook", "typeVersion": 1.1, "position": [ -80, -60 ], "id": "fb16c2dc-a09b-4303-98a2-55385662ac16", "name": "Respond to Webhook" }, { "parameters": { "model": { "__rl": true, "value": "REPLACE_WITH_RESOURCE", "mode": "list" }, "options": {} }, "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi", "typeVersion": 1.2, "position": [ -700, 120 ], "id": "09835f09-41f0-4a85-874e-b639e1f09c34", "name": "OpenAI Chat Model" }, { "parameters": { "httpMethod": "POST", "path": "a61b668e-7c90-487a-92ee-06b9a8aee334", "responseMode": "responseNode", "options": {} }, "type": "n8n-nodes-base.webhook", "typeVersion": 2, "position": [ -580, -60 ], "id": "2eb31f31-938a-4ffc-92e7-1a8c3259cf8e", "name": "Webhook" }, { "parameters": { "sessionIdType": "customKey", "sessionKey": "={{ $('Restaurant AI Agent') }}" }, "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow", "typeVersion": 1.3, "position": [ -540, 120 ], "id": "c35d1325-9fe5-4520-b528-12d5537222d1", "name": "Simple Memory" }, { "parameters": { "content": "## Thank you for downloading this n8n workflow template!\n**This template was made by Alex Safari.**\n\nSubscribe to my YouTube channel here: https://www.youtube.com/@alexsafari1\n\nThis template helps you automate restaurant operations by creating a powerful voice AI agent using n8n and ElevenLabs.\n\n## Watch the Full Setup Tutorial\n\nThis workflow is featured in my detailed YouTube tutorial: https://www.youtube.com/watch?v=BTTk2N8jYQY\n\n## Need Help?\n\nIf you have any questions, leave a comment on my YouTube video or reach out directly—I'm here to help!", "height": 460, "width": 580 }, "type": "n8n-nodes-base.stickyNote", "position": [ -1460, -100 ], "typeVersion": 1, "id": "20ad7c9f-da48-4251-b6b9-7fe1cdb28ff1", "name": "Sticky Note2" }, { "id": "daeba2fb-46af-57b9-ab45-ad37132db430", "name": "Publication · Overview and setup", "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ -2260, -100 ], "parameters": { "content": "# Restaurant Agent\n\n## Purpose and structure\nThis folder contains the **Restaurant Agent** workflow. Its executable nodes use `agent`, `googleSheetsTool`, `lmChatOpenAi`, `memoryBufferWindow`, `respondToWebhook`, `toolWorkflow`, `webhook`. The table and connection map below are derived from the JSON, not an inferred guarantee of behavior.\n\n## Setup\nImport inactive. Configure your own credentials and replace REPLACE_WITH_* values. Review external destinations and Code nodes before running.\n\n## Entry points\nWebhook\n\n## Verification\nSanitized source candidate; not runtime-tested. This overview is generated from node metadata. Read the folder README for the connection map, credential types, and license.\n\n## Attribution\nhttps://github.com/Humanitariansai/Madison\nMIT; preserve source notices.", "width": 700, "height": 800, "color": 1 } } ], "connections": { "Restaurant AI Agent": { "main": [ [ { "node": "Respond to Webhook", "type": "main", "index": 0 } ] ] }, "Menu": { "ai_tool": [ [ { "node": "Restaurant AI Agent", "type": "ai_tool", "index": 0 } ] ] }, "Get Reservations Availability": { "ai_tool": [ [ { "node": "Restaurant AI Agent", "type": "ai_tool", "index": 0 } ] ] }, "Update Confirmed Reservation": { "ai_tool": [ [ { "node": "Restaurant AI Agent", "type": "ai_tool", "index": 0 } ] ] }, "Update Reservation Availability": { "ai_tool": [ [ { "node": "Restaurant AI Agent", "type": "ai_tool", "index": 0 } ] ] }, "Get Confirmed Reservation": { "ai_tool": [ [ { "node": "Restaurant AI Agent", "type": "ai_tool", "index": 0 } ] ] }, "Get Orders": { "ai_tool": [ [ { "node": "Restaurant AI Agent", "type": "ai_tool", "index": 0 } ] ] }, "Update Orders": { "ai_tool": [ [ { "node": "Restaurant AI Agent", "type": "ai_tool", "index": 0 } ] ] }, "OpenAI Chat Model": { "ai_languageModel": [ [ { "node": "Restaurant AI Agent", "type": "ai_languageModel", "index": 0 } ] ] }, "Webhook": { "main": [ [ { "node": "Restaurant AI Agent", "type": "main", "index": 0 } ] ] }, "Simple Memory": { "ai_memory": [ [ { "node": "Restaurant AI Agent", "type": "ai_memory", "index": 0 } ] ] } }, "active": false, "settings": { "executionOrder": "v1" } }